Privacy Policy

Article 1. Purpose of Processing Personal Information

Gibbeum Hospital collects and uses personal information for the following purposes. Personal information will not be used for any purpose other than the following, and if the purpose of use changes, we will obtain separate consent in accordance with Article 18 of the Personal Information Protection Act.

Processing appointment requests and follow-up contact
Processing international patient inquiries (Contact form)
Providing medical treatment and health checkup services
Member registration and management of the hospital website
Recruitment screening and notification

Article 2. Items of Personal Information Collected

Form / Service	Items Collected	Required / Optional
Appointment Request	Full name, email address, phone number, reason for inquiry, nationality	Name, email (required) · Phone, nationality (optional)
Contact Form	Full name, email address, subject, message	All required
Website Membership	Email (ID), password, name, gender, date of birth, mobile number	All required · Phone, marketing consent (optional)
Quick Reservation (all pages)	Name, gender, mobile number, date of birth, appointment details	All required

Article 3. Retention and Use Period

Appointment / Contact inquiry: Until the purpose is fulfilled (maximum 1 year after last contact).
Website membership: Until the member withdraws from the service.
Medical records: As required by the Medical Service Act (minimum 5 years from the last visit date).
Recruitment applications: 1 year after the recruitment process ends; unsuccessful applicants' data is destroyed immediately upon request.

Article 4. Provision of Personal Information to Third Parties

Gibbeum Hospital does not provide personal information to third parties without the data subject's consent, except as required by law (e.g., requests from government agencies under relevant statutes).

Article 5. Rights of Data Subjects

You have the right to:

Request access to your personal information.
Request correction or deletion of your personal information.
Request suspension of processing of your personal information.
Withdraw your consent at any time (withdrawal does not affect the lawfulness of processing based on consent before withdrawal).

To exercise these rights, please contact us at: internationalcenter@gibbeum.com

Article 6. Security Measures

Gibbeum Hospital implements the following technical and organizational measures to protect personal information:

Encryption of personal information during transmission (SSL/TLS).
Access controls and audit logs for systems containing personal information.
Regular staff training on personal information protection.

Article 7. Privacy Officer

Organization: Gibbeum Hospital

Department: International Medical Center

Email: internationalcenter@gibbeum.com

Phone: +82-2-570-1234

Address: 304 Hyoryeong-ro, Seocho-gu, Seoul, Republic of Korea (06656)

Article 8. Changes to This Policy

This Privacy Policy is effective from November 10, 2026. Any changes will be announced on this page at least 7 days before they take effect. For significant changes affecting your rights, we will provide more prominent notice.

The Korean version of this Privacy Policy is available at this link and is the controlling version in case of any discrepancy.

Personal Information Collection & Use

Purpose: Processing your appointment request and follow-up contact

Items collected: Name, email address, phone number, reason for inquiry

Retention period: Until the purpose is fulfilled (max 1 year)

Right to refuse: You may refuse consent; however, submission will not be possible without it.

1. International Healthcare Center Working Hours

Monday ~ Friday: 8:00 AM ~ 17:00 PM
Saturday: 8:00 AM ~ 13:00 PM

2. Available Languages : English, Chinese, Mongolian

Call: +82) 10 9947 9530
Message:
WhatsApp Line
TALK Kakao talk
Email: internationalcenter@gibbeum.com

3. Interpretation support during evenings (after 5:00 PM), Holidays, and Emergencies

Contact via WhatsApp message: +82) 10 9947 9530
BBB Interpretation Service: 1588-5644 (24 hours)

■ Enforcement Rule of Medical Law [Appendix 1] <Amended on October 6, 2016.>

Patient Rights and Responsibilities (Concerning Paragraph (1) of Article 1-3)

1. Patient Rights

1-1. Right to Receive Consultation

Patients have the right to receive appropriate medical services for the protection and promotion of their health. Patients' rights to health shall not be infringed upon on the grounds of gender, age, religion, social status, economic circumstances, or any other reason. Healthcare professionals shall not refuse medical treatment without justifiable grounds.

1-2. Right to Know and Right to Self-Determination

Patients have the right to receive sufficient explanations from their attending physicians, nurses, or other healthcare professionals regarding their medical condition, methods of treatment, whether they are subjects of medical research, organ transplantation, expected outcomes including possible side effects, and medical expenses. Patients may ask detailed questions and decide whether to provide consent to such treatment or procedures.

1-3. Right to Protection of Confidentiality

Patients shall not suffer infringement of their physical, health-related, or personal privacy in connection with medical care. Healthcare professionals and medical institutions shall not disclose or publicize any confidential information concerning patients without the patient's consent, except as otherwise required or permitted by law, including in cases of criminal investigation.

1-4. Right to Request Consultation and Mediation

In the event of any dispute arising in connection with medical services, patients may apply to the Korea Medical Dispute Mediation and Arbitration Agency or other relevant institutions for consultation and mediation.

2. Patient Responsibility

2-1. Responsibility to Trust and Respect Healthcare Professionals

Patients shall accurately provide healthcare professionals with relevant information regarding their health condition and shall respect and cooperate with the treatment plans established by healthcare professionals in order to receive appropriate medical care.

2-2. Responsibility Not to Obtain Medical Services by Fraudulent Means

Patients shall disclose their true identity prior to receiving medical services and shall not obtain medical services through false, fraudulent, or improper means, including the use of another person's name.

Personal Information Collection & Use

Purpose: Processing your inquiry and providing a response

Items: Name, email address, inquiry content

Retention: Until the purpose is fulfilled (max 1 year)

Right to refuse: You may refuse; submission will not be possible without consent.

Article 1. Purpose of Processing Personal Information

Article 2. Items of Personal Information Collected

Article 3. Retention and Use Period

Article 4. Provision of Personal Information to Third Parties

Article 5. Rights of Data Subjects

Article 6. Security Measures

Article 7. Privacy Officer

Article 8. Changes to This Policy

Appointment Request

My Appointments

History

Email Inquiry